We strive to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we’re here to help.
What is the refund and return policy?
Unopened product and marketing materials returned within thirty (30) days of purchase shall receive a 100% refund. All returns must have a Return Merchandise Authorization (“RMA”), issued through Customer Support. Product must be received by the company within ten (10) business days of receipt of the RMA or the product will not be eligible for return.
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at support@lifevantage.com or call/text 866-460-7241 to obtain a return authorization. Please do not send your purchase back to the manufacturer.
How do I return product?
To ensure your credit is applied properly upon receipt of your return, we need to set up a “return merchandise authorization” number before returning our product. If you send back our product without an RMA number, it delays the return process. The quickest way to credit your account is to contact us at 1-866-460-7241 or email support@lifevantage.com so we can easily issue an RMA number for your return.
Sending your order back with an RMA number will ensure your order will be processed as quickly as possible. If an RMA number is not included on your return, it’s likely your refund will be delayed.
If you have additional questions about returning product, please contact Customer Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
To support you in your wellness needs, LifeVantage uses the following shipping policy as of June 1, 2022. Updated March 1, 2023.
United States Shipping Policy
| Order Type | Shipping |
|---|---|
| All orders $150 or above | $5.99 Flat Rate Shipping Rates |
| All orders $149.99 or below | Standard Shipping Rates, starting at $5.99 per order |
| New Consultant enrollment orders | Free |
* Standard shipping rates start at $5.99.
- Standard shipping time is 7-10 days.
- Orders shipping to AK, HI, GU, PR, AS, and VI will receive a shipping discount on subscription and new Consultant enrollment orders, however standard shipping rates to these areas are higher than $6.99.
- Express and expedited shipping will be charged at normal market rates for all orders.
- Shipping charges are calculated after all discounts (coupons, credits, Friends and Family, etc.) and before taxes.
International Shipping Policy
For our friends across the globe, see the International Shipping Policy below:
All orders that meet or exceed the amounts below ship for free. (Whether you are a subscriber or not).*
| Canada | Mexico | Great Britain | France | Netherlands | Ireland | Germany | Italy | Belgium | Spain | Austria |
| CA$150 | M$4850 | £130 | €120 | €130 | €130 | €125 | €140 | €125 | €130 | €130 |
* Shopping cart size (in any single order, minimum order threshold may not be spread out across multiple orders) may vary, but the order amount excluding any shipping costs must match or surpass the thresholds listed above for each market.
US Shipping Policy FAQs
When does the new shipping policy go into effect?
March 1, 2023
In which market(s) is this update to the shipping policy taking place?
This is an update to the US shipping policy only. Most international markets already have similar shipping policies in place that are tied to order thresholds.
Will customers and Consultants have different shipping policies?
New enrolling Consultants are eligible for discounted shipping no matter the order type. For repeat orders, both Consultants and Customers follow the same shipping policy.
If I have an active subscription, will the new shipping discounts be automatically added to my order or do I need to do anything?
If your order is above $150, flat rate shipping will automatically be applied. For subscription orders under $149.99, standard shipping rates apply.
Is this a permanent change? Will the shipping price change again in the future?
Yes, it is anticipated that this shipping policy will remain in place. Of course, change is always a possibility and the shipping policy will be reviewed as needed.
Exchanges
If you receive a defective or damaged item, we will gladly exchange it for the same item. Please contact us immediately if you receive a defective or damaged product.
Contact Us
If you have any questions on how to return your item to us, contact at support@lifevantage.com or call/text 866-460-7241